Sunday, September 26, 2010

Spirit Airlines Going Public: Discloses Customer Service Problems

The upstart airline, Spirit Airlines, is planning an Initial Public Offering, more commonly known as an IPO. In the company's S-1 filing with the Securities and Exchange Commission, it disclosed as one of its risks the "high number of customer complaints related to, among other things, our customer service, reservations and ticketing systems and baggage handling." The company also disclosed a fine from the Department of Transportation relating to lost baggage and customer bumping.

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